If you need to cancel or rebook a trip, all you need to do is contact our hotline and let us know.

If you cancel or rebook 2 hours before the actual date, so that we can inform our driver in time, it is completely free of charge. Otherwise, we have to charge 50% cancellation fee for the arrival/departure cost.

Of course it is possible. All you have to do is contact our hotline and leave your details. You will then also receive your invoice promptly via e-mail.

With more than 8 journeys a month with Lugus Shuttle Service, you have the option of creating a premium customer account with us. You will receive discounts on all future bookings. Please call our hotline for this.

If you lost or forgot your items while traveling with us, please contact our staff as soon as possible and we will take care of it.

At Lugus Shuttle Service, we only work with fixed prices. We do not charge for waiting time or kilometers per hour. You will receive a fixed price for each ride. Tipping the driver is of course optional.

We are available 24 hours, 7 days of the week. As promised : always there for you.

Ideally, it’s best to book a ride 48 hours in advance in order to secure a seat especially in high-demand periods.

We accept cash, Visa, V pay, Mastercard, Maestro, American Express, Diners Club International, Discover, Union Pay, Google Pay and Apple Pay.